Order FAQ

• Can I speak to someone about a problem on the website?2014/08/12
  A: Try our live support (Mon-Fri, 8:00 AM - 8:00 PM EST) Email web site support: sales@astra-ic.com Phone web site support: 0755-

• Q: What are order minimums and multiples?2014/08/12
  Certain products like resistors or cable come in reels or packs of set length or quantity. They are not available for sale in quantities below certain levels because it is not economical to package them in smaller quantities.

• How long can I expect to get the sample?2014/08/12
  The samples will be ready for delivery in 3-5days.The samples will be sent via express and arrive in 3-5 days.

• Are you manufactory or trade company?2014/04/11
  We are the Manufactory specialized in ellectronics more than 15 years,have more than 280 works,in Guangzhou,Guangdong province,China.Our factory have passed IS09001:2008,BV Factory Audit.And we are AAA grade credit enterprise.

• How can I get the samples?2014/04/11
  If you need some samples to test,we can make as per your request .You should pay for the transportation freight of samples and our samples cost,while the samples cost can be refundable after you place the order.

• How much the transportation freight of samples?2014/04/09
  The freight depends on the weight and packing size and your area.